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Terms and Conditions

Terms and Conditions

  1. Subject

Pagus Wine Tours S.A.S. (or “Pagus”) is a company operating in tourism sector as tourist and travel agency, pursuant to article 1/4 of Legislative Decree number 79, of May 23, 2011. Pagus organizes wine and food tours, using its own means of transportation, in the area of Verona and surrounding provinces, and offering a service of people transportation and tour guiding.

Pagus carries out its activity under the Directive of the Province of Verona number 1593/13 of April the 18th, 2018. | The insurance policy of Pagus is number 63150248-RC16 with Europaische Reiseversicherung A.


Address: Via San Giuseppe, 18 – 37123 Verona (Italy)

Telephone number: +39 327 796 5380


  1. Definitions

Organizer: Pagus Wine Tours S.A.S.

Tourist: the client receiving a service by Pagus.

Service: the activities proposed by Pagus on the website:

General Conditions: the following contract rules that shall be applied to every Service.

  1. Booking

The booking proposal shall be submitted by means of the specific online contract form on the website

The booking proposal has to be confirmed by Pagus by means of a written communication sent to the e-mail address indicated by the Tourist in the above mentioned online contract form. Without the confirmation given by Paus, the contract is not concluded.

Pursuant to article 32, paragraph 2, of Legislative Decree 206/2005, after the confirmation of the booking, Pagus will provide all the indications to the Tourist regarding the Service which are not contained in the contract documents, in the brochures, or in any other written forms of communication.

  1. Prices and Payment

4.1 The prices of the Services are listed on the website:

If, after the confirmation as in article 3 above, the price of the Service should undergo variations, Pagus communicates the variation pursuant to the following art. 5.

4.2 The Service shall be paid part in advance, as a down payment, at the moment of the booking, in the amount of 30% of the total price of the booking.

4.3 The rest of the price shall be paid to Pagus no later than seven days before the date on which the service is to be carried out.

4.4 Failure to pay the amounts as described above, at the established dates, allows Pagus to terminate the contract, with consequent retention of the above mentioned down payment.

4.5 As an exception to the hereabove provisions, in case of booking for group of people (composed by two or more persons), the full price of the Service shall be paid entirely at the moment of the booking.

  1. Booking modification or cancellation

5.1 If ever Pagus intends to cancel or significantly modify one or more elements of the service before departure, or if the price of the service increases more that 10% from the original prevision, Pagus will immediately notify the Tourist in written form, indicating the type of modification and variation of price and advertising the Tourist that in the term of 15 days he/she has to:

  1. Accept the modification;
  2. Withdraw from the contract;
  3. Change the service with one of similar value and characteristics on a different date.

5.2 If the Tourist does not communicate any choice in 15 days from the above-mentioned communication, the modification will be intended as accepted.

  1. Withdrawal

6.1 The Tourist can withdraw from the contract in the following cases:

  1. a) without any reason within 14 days of sending the order, using the online form, pursuant to article 49, paragraph 4 of Legislative Decree 206/2005;
  2. b) if the booked service undergoes significant modifications, as per art. 5.1.

In the cases listed above, the tourist will have the right to be refunded the entire sum of the down payment, as in article 4.2 above.

6.2 If the Tourist intends to withdraw from the contract beyond the above-mentioned cases, Pagus will withhold the following amounts from the price paid, as per withdrawal penalty:

– between 14 and 8 day before the tour dates: 25% less Stripe/Paypal/Bank expenses;

– between 7 and 4 days before the tour date: 50% less Stripe/Paypal/Bank expenses;

– less than 4 days or no-show: 100% (NO REFUND).

  1. Replacement

7.1 Pagus could accept the replacement of a Tourist in the enjoyment of a booked Service, at the following conditions:

  1. a) Pagus has been informed at least four workdays before the planned date for the realization of the Service. Such notification must be in written form, whereby the Organizer shall receive contextual notification about the generalities of the assignee;
  2. b) the assignee satisfies all the conditions for the fruition of the Service (ex-art. 39 Cod. Cons.), and particularly the requisites regarding one’s passport, visas, and health certificates.

7.2 The transferor and assignee will be held jointly and severally liable for the entire payment of the price of the Service.

  1. Obligations of the Tourist

8.1 The Tourists shall inform Pagus of their nationality, and, upon setting out on the excursion, they must carry their individual passports or any other identification document compelling with Italian legislation.

8.2 Furthermore, the Tourist must comply with the normal rules of prudence and diligence, and he or she must adhere to the information given by the organizer.

8.3 The Tourists will be responsible for all the damages that the organizer or third parties may suffer due to a failure to adhere to the above-mentioned obligations. The Tourist will also be responsible for any kind of damages he or she causes during the fruition of the Service.

8.4 Furthermore the Tourist must communicate to the Organizer, at the moment of booking, any special, personal requests which might be the object of specific agreements on how to carry out the tour, providing that it is feasible to fulfill one’s requests.

8.5 The Tourist shall always inform the organizer about possible special needs or conditions (pregnancy, food intolerance, handicaps, etc.…), with particular refence with requests for personalized Services. The Organizer has the right to not accept the booking in the case that the Service cannot be carried out in keeping with the special needs as mentioned above, with consequent return of the down payment as in article 4.2.

  1. Obligations of the Organizer

9.1 The Organizer is obliged to give assistance to the Tourist according to the requirements of professional diligence, exclusively in reference to the obligations for legal or contractual disposition.

9.2 The Organizer is responsible for the damages caused to the Tourist for the total or partial non-fulfillment of the services due according to the contract, both if the Services are rendered by the Organizer or by third providers, unless the Organizer proves that the event is caused by the Tourist (included initiatives autonomously taken by the Tourist during the Service) or by situations beyond the supply of the arranged service in the contract, by an accidental case, by circumstances beyond the Organizer’s control, or in cases that the Organizer could not forecast or solve.

9.3 The Organizer is not liable for damages suffered by the Tourist which are caused by third parties who are not employed by Pagus, or for damages to things over which Pagus has no control or management. On the same token, the Tourist is directly responsible for damages to things or to persons or to him or herself, when such damage derives from his or her own action during the fruition of the Service. Furthermore, the Organizer is not responsible for the loss or damage of goods that belong to the Tourist, unless the event is caused by the Organizer or by its personnel by means of willful act or gross negligence.

9.4 Generally speaking, the Organizer is exonerated from its responsibility (articles 9 and 10 of the General Conditions) when the failure or partial failure to execute the contract is due to the Tourist or when such failure is due to an unforeseeable or unavoidable event, or is caused by an accidental event or by ‘force majeure’.

  1. Complaints and Damage Reports

10.1 Any breach of contract must be reported by the Tourist without delay, enabling the Organizer to verify the substance of the Tourist’s allegations.

10.2 Moreover, the Tourist must make a complaint via postal mail, using the postal form that shows proof of receipt (i.e. by certified letter), to Pagus, to the address in article 1 above, within and not later than 10 workdays from the moment of returning to the departure point for the journey.

  1. Jurisdiction

Without prejudice to the provisions of Legislative Decree 206/2005, or other where not applicable, for any dispute deriving from the interpretation or execution of the present contract, shall apply the Italian law and the place of jurisdiction shall be Verona (Italy).

  1. Privacy Policy

The personal data -whose conferring is necessary for the conclusion and execution of the contract – are processed in compliance with Regulation (EU) 2016/679 and Legislative Decree 196/2003, pursuant to our Privacy Policy.

Pursuant to articles 1341 and 1342 of the Italian Civil Code, with the subscription of the of the specific online contract form on the website, the Tourist expressly approves the following clauses:

  1. Booking modification or cancellation; 6. Withdrawal; 8. Obligations on behalf of the Tourist; 9. Obligations of the Organizer; 10. Complaints and Damage Reports; 11. Competent Court